AC2 Sales  /  Brand protection

Brand protection, and an honest account of its limits

We monitor the seller landscape on your ASINs continuously, document what we find, and escalate it — through Amazon where it is an IP matter, and through your supply agreements where it is a pricing one.

2011Selling on Amazon since
$30M+Through our own accounts
17Brand partners, most multi‑year
DailyMAP monitoring on covered ASINs

Every unauthorized seller who undercuts your price does two things: takes margin out of the listing, and gives your legitimate wholesale accounts a reason to stop buying from you. That much is uncontroversial. What brands get sold, and what actually happens next, are frequently different.

So before describing what we do, here is the constraint everything else sits inside.

Amazon will not enforce your MAP policy

Not slowly, not if you escalate well. A MAP policy is a contract between you and your resellers, and Amazon is not a party to it. Enforcing it would place Amazon into resale price maintenance, and it would mean suppressing the lowest price on its own marketplace. Any partner who implies otherwise is either careless or selling you something.

Amazon does act on intellectual-property and policy violations, which is a different problem with a different remedy. We wrote up the distinction in detail: what Amazon removes, and what it won’t.

What we monitor

We use a mix of commercial tools and some we have built ourselves. The specific tooling matters less than the coverage, for one reason.

Violations happen when nobody is watching

In our experience MAP violations cluster in off hours — nights, weekends, holidays — on the assumption that whoever monitors the listing has gone home. For most brands that assumption is correct. A price that drops at 9pm on the Friday of a long weekend has three days to pull the rest of the listing down with it before anyone notices on Tuesday.

That is the entire argument for continuous monitoring. Not thoroughness — timing.

A week of listing hours, showing how little of it business-hours monitoring covers MonTueWedThu FriSatSun 09:00 18:00 Watched by a business-hours team — 45 hours Unwatched — 123 hours, 73% of the week
Nine to six on weekdays covers 45 of the week's 168 hours. We cover the rest, because that is where the violations are.

What happens when we find one

Decision flow: test buy first, then Brand Registry for infringement or supply agreements for MAP Offer you didn't authorize Test buy open the box IP OR POLICY VIOLATION No right to your brand GENUINE, LEGALLY BOUGHT Priced below your MAP BRAND REGISTRY Amazon will act AGREEMENT & SUPPLY Amazon never will The test buy is what tells you which branch you are on. Everything downstream depends on it.
The first step is diagnosis, not escalation. The two problems share a symptom and nothing else.
  1. We sort it first. Is this someone with no right to your brand, or a reseller with genuine product pricing below policy? The two look identical on the listing and have nothing in common underneath. Filing the wrong kind of case wastes weeks.
  2. Warning. From you, or from us where we represent you, referencing the policy they agreed to. Most compliance happens here.
  3. Escalation. On the IP side, a documented report through Brand Registry with test-buy evidence. On the MAP side there is no report to file — repeat offenders who will not comply get cut off by whoever supplies them.
  4. Reported to you either way. Including the ones that do not resolve, and why.

What makes enforcement work or fail

Whether a seller complies is mostly a function of whether your product sells at the policy price.

A reseller moving inventory at MAP has a business worth protecting, and complies rather than lose supply. A reseller sitting on stale stock of an oversaturated product was never going to reorder, so being cut off costs them nothing — and dumping the inventory below MAP is the rational move no warning will change.

Which is why we will sometimes tell you the problem is not enforcement

If the same products keep getting dumped, the question is not why the warnings are failing. It is how much stranded stock is in your channel, how many resellers you authorized for the demand that exists, and whether the listing converts well enough to move product at your price in the first place.

Listing quality, seller count and price integrity are one problem seen from three angles. Most brands staff them as three.

What you need in place

A signed MAP policy

Not a page on your website — terms your resellers have actually agreed to.

Brand Registry

Without it the IP half of this does not function.

A willingness to cut someone off

A policy nobody has ever been enforced against is a suggestion, and your resellers can tell which kind you have.

Common questions

Can you guarantee unauthorized sellers will be removed?

No, and nobody honestly can. On intellectual-property matters Amazon decides, not us. On MAP, Amazon does not act at all and the lever is your reseller agreements and your supply. We can guarantee that every violation is found, documented and escalated, and that you see the case either way.

What do you actually monitor?

The seller landscape on the ASINs we are responsible for: who is on the listing, what they are charging against your policy price, when a new offer appears, and who holds the featured offer. We use a mix of commercial tools and some we built ourselves.

Why does continuous monitoring matter?

Because violations cluster in off hours. In our experience sellers who break MAP tend to do it at night, over weekends and on holidays, on the assumption that whoever watches the listing has gone home. Monitoring that stops on Friday evening misses the window most likely to be used.

Do we need a MAP policy in writing first?

Yes. Without a policy your resellers have signed there is nothing to enforce and no grounds to cut anyone off. Monitoring tells you a violation happened; the agreement is what lets you act on it.

Start with a channel audit

We will look at who is currently on your listings, what they are charging, and whether what you are dealing with is an enforcement problem or a distribution one. You get the findings in writing either way.

Get a channel audit